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Protecting Your Rights
Project Independence operates all of its services, programs and activities without regard to race, color, or national origin in accordance with Title VI of the Civil Rights Act of 1964. Any person who believes that he or she, or as a member of a specific group, has been subjected to discrimination, may file a signed Title VI complaint with Project Independence. Project Independence prohibits intimidation, coercion, or engagement in other discriminatory conduct against anyone because he or she has filed a complaint to secure rights protected by Title VI.

How Do I File a Title VI Complaint
If you believe you have been discriminated against, you may file a signed, written complaint within one hundred and eighty (180) days of the date of alleged discrimination. The complaint should include the following information:

Your name, address and how to contact you (e.g. telephone number, e-mail address, etc.)

How, when, where and why you believe you were discriminated against. Include the location, names and contact information of any witnesses.

Complaint Assistance: A Project Independence Customer Relations representative will assist with writing a complaint if the complainant is unable to do so.

See below for complete complaint procedure and printable complaint form.
Title VI Complaint Procedure
Title VI Complaint Procedure (Spanish)

Printable Title VI Form
Printable Title VI Form (Spanish)

The complaint may be filed in writing to Project Independence directly to:
To file a complaint in person, please visit Project Independence’s Administrative offices at:
3505 Cadillac Avenue
Suite O-103
Costa Mesa, CA. 92626

The complaint may also be filed with the Region XI FTA Offices or the Department of Transportation in Washington, D.C. To file a complaint or to receive additional information, please click on the corresponding state and/or federal agency link.

To request additional information regarding Title VI, you can email directly to bob@proindependence.org

Or by telephone:
714-549-3464 extension 285